Refund policy

 Warranty & Refund Policy – Mercat Health

At Mercat, we prioritize your health and satisfaction. Our products are crafted with precision, and we proudly stand behind their quality. Please review the following warranty and return guidelines applicable to all purchases made through our platform.

Warranty Coverage

Each item included in the Mercat Health Kit is protected against manufacturing defects under the following warranty terms:

BP Monitor – 1 Year Warranty

Pulse Oximeter – 1 Months Warranty

Thermometer – 1 Month Warranty

Heating Pad – 1 Months Warranty

Mesh Nebuliser – 1 Year Warranty

Warranty covers only manufacturing defects. It does not cover:

Physical damage

Improper usage or mishandling

Electrical surges or water-related damage

To initiate a warranty claim, contact our support team with:

Your Order ID

A clear photo or video showing the issue

Return & Refund Policy

Due to the nature of personal health products, we accept returns only under the following conditions:

The product was damaged or defective upon arrival

You received an incorrect item

Return Window: Requests must be submitted within 3 days of receiving your order.

To request a return or refund:

Email us at support@mercat.in

Attach photo/video proof of the issue

Include your order number and contact details

Once validated, our team will:

Arrange a reverse pickup

Issue a full refund or a replacement, based on your preference

Important Notes

Refunds are processed to your original payment method within 7 business days.

Products that have been opened or used are not eligible for return due to hygiene protocols, unless found faulty.